Course Details

Course Name:

Enhancing Staff Performance

Course Length:

4 weeks (online) / 2 weeks (in-person)

Session Duration:

2 hours (online) / 4 hours (in-person)

Format:

4× facilitated sessions

Delivery Mode:

In-person or online 

Typical location(s):

Client venue / Microsoft Teams

Sections:

Series Overview

Conversations about performance that falls below the expected standards are often difficult. As such, it is important to spend time understanding how to identify and define poor performance, while being firmly rooted in frameworks and structures that enable consistent and effective responses to each performance issue. 

How you enter a performance improvement interaction, what happens within it and how you conclude that interaction is extremely important; particularly in professions where the relational component of performance conversations, has significant implications for day-to-day dynamics in the aftermath. This session will explore guiding principles and their application. 

Learning Outcomes

By the end of the series, participants will be able to:

  • To identify and define key terms and frameworks in performance conversations.
  • To interrogate personal & organisational understandings.
  • To explore how associated policies/guidance/protocols are operationalised in relation to performance conversations.
  • To examine and account for the relational aspects of performance improvement interventions.

Series Outline

Session 1: Key Definitions

Session 2: Performance Management from a Relational Perspective

Session 3: Frameworks and Toolkits

Session 4: Encouraging Positive Relationships

Who It’s Suitable For

Middle Managers and Senior Leaders, NHS managers

FAQs

Below are answers to questions we are frequently asked about this course. If you have any queries at all, please don’t hesitate to contact us and a member of our friendly team will be happy to help.

For rich conversations and to allow for diverse perspectives, a minimum of 10 participants is recommended for the course. A maximum of 20 participants to ensure a safe and comfortable environment.

Short lecture style facilitation for overview and introduction, Interactive Group activities, case studies, question and answer session

Participants are encouraged to bring examples of tricky situations they would like support with or to reflect on with others. Participants are reminded to maintain confidentiality when sharing information.

Masterclass Series Handbook with session overviews, learning outcomes, reading lists for further personal development.

Reliable Websites

Templates

The content will be the same across both platforms, however the online sessions would be spread over a longer period(run over 4 weeks – 2 hours a week). Each session will be of shorter duration(2 hours) to account for screen fatigue and the limitations of online learning.

In person sessions will be longer (4 hours – split into 2 hour sessions separated by a lunch break). The course duration will therefore be shorter (run over 2 weeks – 1 day a week)

Why Choose Us?

More Than Training: Consultancy with Clarity and Purpose

We deliver programmes that are reflective, practical, and grounded in real-world insight. Our focus is on creating meaningful, lasting change, not just ticking boxes.

Tailored Programmes

Designed in collaboration with your organisation to meet your specific goals, challenges and context.

Expert Facilitation

Led by professionals with backgrounds in clinical psychology, psychodynamic therapy, healthcare and educational research.

Grounded in Research

Informed by current theory, evidence-based practice and lived experience, ensuring relevance and rigour across sectors.

Relational & Reflective

Built to foster open dialogue, deep reflection and lasting change in how teams connect, lead and work together.

Our Clients

We’ve delivered training and consultancy to national and regional organisations across the healthcare, education and voluntary sectors. See just some of the organisations we’ve helped below:

Let us shape a development programme around your organisation’s needs.

Whether you’re facing organisational change or developing future leaders, we’re here to help. Enquire now to explore how we can work together.